Returns and Refunds

RETURN AND REFUND POLICY

Thank you for purchasing Vets Home, Inc. products

Vets Home, Inc. is committed to providing you with high quality products. If for any reason you are not 100% satisfied, you may return the products for a refund under the Vets Home, Inc. satisfaction guarantee.

If you received damaged or defective products(s), please contact the Vets Home, Inc. Support Department immediately. Vets Home, Inc. can replace those products at no charge in lieu of a refund.

To initiate a return, please email returns@vetshome.org and we will send you a Return Merchandise Authorization (RMA) form that you will need to include when returning a Vets Home, Inc. Product. When contacting us, please have your order number available.

All product(s) will be shipped to Vets Home, Inc. pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer.

If the product is not received by Vets Home, Inc. it is the responsibility of the Customer to trace the shipment and no credits will be applied until the items are received at our distribution center.

The shipping address is:
Vets Home, Inc.
Attn: Returns Agent
7580 Fay Avenue
Suite 204
La Jolla, CA 92037

Vets Home, Inc. reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

30 Day Guarantee:

As a consumer, you have 30 days from the date of purchase to initiate a return for the following:

1. Your initial order of product placed, opened or unopened

2. Any first-time order of a product; opened or unopened. This applies to any order you place.

The following items are non-refundable, except as required by law: shipping fees, administrative fees, seasonal products, discontinued or promotional items. You are required to return all opened and unopened containers, as applicable, to receive a refund.

If eligible for a refund, Vets Home, Inc. will credit the original form of payment within 30 days of the product being logged as returned by our distribution center. Read full Terms of Service.